Work Portfolio
A collection of digital experience projects spanning mobile apps, web platforms, customer experience, and enterprise transformation.
104 projects
2025
- Reimagining the Apple Wallet Boarding Pass Mobile
- Launching Getaways by Southwest Product
- Cyber Monday Multi-Channel Campaign Marketing
- Launching Assigned Seating Product
- Digital Bag Prepayment Payments
- Redesigning the Inflight Portal Experience UX Design
- TSA PreCheck Touchless ID Rollout Innovation
- Digital International Travel Document Verification Innovation
- Seasonal In-App Experience: Halloween Marketing
- Redesigning the Southwest App Booking Experience Mobile
- Free WiFi Powered by T-Mobile Partnerships
- Redesigning the Manage Reservation Experience UX Design
2024
- Book Cruises on Southwest.com Product
- Digital Companion Pass Management Self-Service
- Flight Shopping Improvements Optimization
- Inbound Flight Tracking Mobile
- Mobile-Friendly My Account UX Design
- Digital Lap Child Booking and Boarding Mobile
- Promotional SMS Deal Alerts Marketing
- Upgrading the Digital Help Center Customer Experience
2023
- Digital Same Day Change Self-Service
- Digital Drink Coupons for A-List Preferred Loyalty
- Nearby Airport Shopping Shopping
- Digital Bag Tracking Customer Experience
- Partner Showcase: Airship Mobile Messaging Platform Partnerships
- Digital Day of Travel Improvements Customer Experience
- iMessage Flight Status Sharing Mobile
- iOS Upcoming Trip Widgets Mobile
- Digital Split Passengers Self-Service
- Self-Service Standby and Business Select Internet Self-Service
- July App Release: Overnight Connections and More Mobile
- Mobile Account Management Mobile
- Digital Pre-Check Bags Self-Service
2022
- Improving the Boarding Experience UX Design
- Small Changes, Big Impacts UX Design
- Making It Easier to Find a Trip Product
- 3D Flight Tracker & Destination Guide Inflight
- Wanna Get Away Plus Launch Product
- Flight Credits Don't Expire Self-Service
- Help Center Mobile-First Redesign Content
- Lap Child Booking on Mobile Mobile
- Frequent Travelers Feature Mobile
- Site Search Improvements UX Design
- Accessible Travel Content Content
- Airport Information Page Redesign UX Design
- Inflight Entertainment Enhancements Inflight
- Uplift Installment Payments Expansion Payments
- Mobile App Offline Mode Mobile
- My Account Quick Links Mobile
2021
- Helping Customers Find Answers Innovation
- Improving the Chat Experience Innovation
- Making Payments Even Easier Payments
- Value Added Upselling Optimization
- Low-Code Digital Experience Messaging Innovation
- Rapid Response to Regulatory Changes Compliance
- Help Center Rebrand Self-Service
- Hybrid Booking Architecture Platform
- SWABIZ Mobile Booking Business Travel
- Contact Us Page Redesign Self-Service
- 4+ Hour Connections Support Booking
- Mobile Web Account Quick Links Self-Service
- Mobile App Offers Tab Mobile
- Inflight Portal Accessibility Accessibility
- Confirmation Page Enhancement Booking
- Low Inventory Alerts Booking
- New Customer Landing Experience Acquisition
- IFEC Intelligent Quicklinks Inflight
- Inflight Portal QR Code Access Inflight
- EarlyBird Experience Improvements Ancillary
- PayPal Pay Later Integration Payments
- Flight Change Flow Improvements Self-Service
2020
- Customer Flexibility During COVID COVID Response
- Apple Pay on Mobile Web Payments
- Cancel One Bound Self-Service
- Mobile Friendly Help Center Self-Service
- Best Flight Recommendations Booking
- WiFi Proactive Refunds Inflight
- In-App Messaging Mobile
- 100% Easy to Use Travel Funds Self-Service
- Business Select Upsell Testing Booking
- IFEC Hamburger Menu Refresh Inflight
- Mobile Low Fare Calendar Search Booking
- Self-Service Name Correction Self-Service
- Multi-Passenger Mobile Boarding Pass Mobile