During the pandemic rules were changing quickly. At one point, the team that I am fortunate to lead at Southwest, had to build a brand new process to valid Covid testing health documentation and deploy it to over 5 different countries within two weeks. We leveraged low code processes to get the word our quickly…… Continue reading Rapidly responding to changing regulatory needs
Author: Mark Hursh
Zion National Park
2020 Photos Favs
Giving Customers more flexibility during COVID
During the early days of the 2020 COVID-19 Pandemic, the team at Southwest had to quickly pivot to provide Customers with more flexibility. Two of those quick pivots involved a one-time extension on travel funds to a date further in the future. Another pivot allowed Customers with those extended funds to perform a one-time and…… Continue reading Giving Customers more flexibility during COVID